Welcome to the first ever Centenary Square Summer Series. We’re turning the iconic square in the heart of Birmingham into a vibrant live music festival on the August Bank Holiday Weekend. Alongside our headliners, we’ve partnered with BBC Introducing to curate opening acts, supporting the next generation of West Midlands talent. We’re also committed to reducing our carbon footprint and will be single use plastic free. Please help us by using public transport - we’re only 5 mins walk from New Street Station
Where is it?
Centenary Square Summer Series will be held in Centenary Square, Birmingham. Information on how to access the venue will be supplied with your tickets.
When is it?
You can find more on show dates here.
What are the timings?
General Admission and Accessible gates will open at pm. Show times are always subject to change; however, we expect entertainment to start at pm and finish by pm.
Is the event outdoors?
Yes, please ensure you dress for the weather and don’t forget your sun cream!
Can I bring a chair?
Chairs are not allowed into the arena for any of the Centenary Square Summer Series 2024.
If it rains will the concert still go ahead?
Absolutely! Concerts are only ever cancelled due to the weather if the conditions become dangerous. However, you cannot bring an umbrella, so please dress appropriately.
What is your policy for children?
Under 16s must be accompanied by an adult aged 18 and over who has their own ticket. Children aged 2 and under can attend for free and don’t require a ticket. All other children must have a full price ticket to enter the festival.
Prams are not permitted into Centenary Square Summer Series.
Can I buy official merchandise?
Yes, if available, official merchandise will be available to purchase within the festival.
Can I bring food and drink?
Food and drink are not permitted however there are food and drink concessions within the event.
1 x sealed water bottle is permitted per person max 500ml
1 x empty reusable water bottle is permitted.
There will be free water re-fill stations at the venue.
If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.
Can I bring a dog?
Animals are not permitted on site, with the exception of registered assistance dogs. here if you are bringing a registered assistance dog.
Are there cash machines available / do I need to bring cash?
No, all food concessions and bars are cashless. Please bring alternative payment options.
Can I camp at the festival?
No, Centenary Square Summer Series is a non-camping festival.
How can I apply to be a trader?
You can apply to be a trader by filling in this form.
One of the team will review and be in touch if necessary.
If you do not hear back from us this year, your details will be kept on our files and we could reach out in future years/shows.
How can I apply to be an artist?
You can apply to perform at our festival by filling in this form.
One of the team will review and be in touch if necessary.
If you do not hear back from us this year, your details will be kept on our files and we could reach out in future years/shows.
How can I apply to be a supplier ?
You can apply to be a supplier by filling in this form.
This will be passed onto the relevant department who will be in touch if necessary.
If you do not hear back from us this year, your details will be kept on our files and we could reach out in future years/shows.
How can I apply for charity tickets at my upcoming event?
You can apply for charity tickets by filling out this form.
One of the team will review and be in touch if necessary.
If you do not hear from us, unfortunately we were unable to carry out your request on this occasion.
Ticketing
Are there digital / mobile tickets?
All Centenary Square Summer Series 2024 tickets are Mobile Entry – so your phone is your ticket! You MUST download your tickets before heading to the festival site. Please make sure to follow the instructions below before leaving for your event to ensure that your tickets can be scanned for entry regardless of the connectivity at the venue.
Download or update the latest version of the Ticketmaster app for the iPhone in the Apple App store or for the Android in the Android App store.
From the app, find your order in My Events.
View your tickets by tapping View Barcode. Screenshots of your barcodes won’t get you in.
Once you have viewed your tickets in the Ticketmaster App. You ticket is automatically saved so it is always ready. Please ensure you do NOT log out of the app!
More information available HERE
Downloading to your digital wallet.
iPhone users must follow the instructions above before arriving at the venue to access their tickets at entry as saving tickets to their digital wallet is not available at this time. Android users are still welcome to save their tickets to the digital wallet.
Where is the box office / when is it open?
More information will be released nearer the time.
What are the payment plan options?
You are now able to pay for your tickets in instalments on Ticketmaster using Klarna.
Find more information about the Klarna payment plan here
I have not received my tickets yet!
If you have not received your digital tickets, please check your Ticketmaster online account or contact Ticketmaster here help.ticketmaster.co.uk.
I'm having trouble booking online!
Please visit help.ticketmaster.co.uk.
I can’t come to the festival anymore. Can I get a refund?
Tickets are non-refundable. Please refer to the terms and conditions on our website.
Travel
Is there car parking?
There is no car parking on site.
How can I get there by public transport?
By rail
Birmingham New Street Railway Station is approximately a 11-minute taxi drive and a 11-minute walk away from the venue.
Accessibility
Can I book accessible tickets for Centenary Square Summer series?
Yes! We want Centenary Square Summer Series to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster. The following options will be available:
• Wheelchair Platform
• Ambulant
• Deaf / Hard of hearing
• Essential Companion
If you have any questions, please visit help.ticketmaster.co.uk
Essential Companion Tickets
There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.
Companion tickets must be selected with an accessible ticket as they cannot be requested on their own. If you require a companion ticket in the general admission area. Please visit help.ticketmaster.co.uk
If you have selected a companion ticket, you will be contacted to provide one of the following forms of supporting documentation as evidence to grant a complimentary companion ticket:
Any level of DLA
Any level of PIP
Medical professional’s letter
Armed forces independent payment
War disablement pension
D/Deaf or blind registration
Nimbus access card
Further information is available HERE
If your request for a companion ticket is not approved, the access team can advise on the procedure.
What is an Ambulant Ticket?
An ambulant ticket is for customers who have a medical requirement for an essential companion to attend Centenary Square Summer series and require access to the accessible facilities.
Customers who have purchased an ambulant ticket will be contacted to provide proof for a companion ticket and to gain access to the accessible viewing platform.
Terms & Conditions for Essential Companion tickets
If you have selected a companion ticket, you will be contacted to provide one of the following forms of supporting documentation as evidence to grant a complimentary companion ticket:
Any level of DLA
Any level of PIP
Medical professional’s letter
Armed forces independent payment
War disablement pension
D/Deaf or blind registration
Nimbus access card
Blue Badge – Only accepted as adequate evidence for accessible car parking.
If you have any questions, please contact us here
Accessible Toilets
Accessible toilets are situated at the accessibility viewing platform and main toilet blocks in the arena.
Accessible Viewing Platform
The accessible viewing platform is available for customers with a Wheelchair or Ambulant ticket. It is raised platform located with prime view of the stage.
The accessible viewing platform has a limited capacity and is strictly for access customers plus 1 companion only.
There are accessible toilets nearby.
To purchase a ticket for the accessible viewing platform please purchase a wheelchair or ambulant ticket depending on your requirements through Ticketmaster.
Strobe Lighting and Special Effects
Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.
Medical
You are permitted to bring required medication into Centenary Square Summer Series. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times.
Chairs
Chairs are not allowed into the area for any of the Centenary Square Summer Series.
If you have any questions, please contact us here
Assistance Dogs
Assistance dogs are permitted on site. If you require to bring a registered assistance dog. If you have any questions, please contact us here.
British Sign Language
BSL Interpreters are available on request in advance. If you require an interpreter, please purchase a Deaf/Hard of hearing ticket and contact us here to request.
Please note at least 60 day notice is advised.
Audio Description
If you require audio description at any of our shows, please do contact us 60 days in advance here.
Temporary Impairments
Please note that Centenary Square Summer Series accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.
If you do have a temporary impairment, please be aware that there will be a lot of walking to get around the festival and not many places to sit.
If you have any questions, please contact us here.
How do I get in contact?
Safety & Security
Free Drinking Water
There is free drinking water available at the re-fill drinking stations. Please look out for the signage within the arena.
1 x sealed water bottle is permitted per person max 500ml
1 x empty reusable water bottle is permitted.
If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.
Please help Centenary Square Summer Series to reduce plastic and bring a re-usable water bottle if you wish.
Lost Property
More information will be released soon.
Medical
You are permitted to bring required medication into Centenary Square Summer Series. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at all times.
What is the bag policy?
Bags larger than an A4 piece of paper are not permitted. All bags are subject to a search so please avoid bringing one where you can as this would speed up your entry to the festival.
Crime Prevention
We advise against bringing valuables to the event, however, if you choose to do so please keep them hidden from view where possible.
Can I bring an umbrella?
Umbrellas are not permitted as they obscure the view for others.
Can I bring a camera?
Any cameras that are deemed as “Professional” will not be permitted into the arena.
Permitted:
Non-Professional Recording Equipment (Point & Shoot Cameras, Flip Video Cameras, etc.)
Not Permitted:
Professional Recording (Photo, Video, Audio) Equipment (NO Detachable Zoom Lense, Tripods or Other Commercial Equipment) Selfie Sticks
Is there CCTV?
The event arena and surrounding areas are covered by CCTV.
Am I allowed to leave and come back in?
Once you leave the festival arena you will not be allowed back in.